Overview
We provide hosted services (“Cloud Applications”) for Atlassian Cloud Products. The Applications are delivered through the Atlassian Forge App framework (“Atlassian Forge”). Cloud Applications can be identified by the “Cloud” category in the corresponding Atlassian Marketplace listing. This Data Security and Privacy Statement only applies to our Cloud Applications. In the following, all data created by an Atlassian Cloud Product end user and stored within the Atlassian Product are defined as “Customer Data”.Data Security
We maintain state-of-the-art technical and organizational measures in order to ensure data security, in particular for the protection of your Personal Data. These measures are updated from time to time in order to remain state-of-the-art. If you are interested in our data security concept please contact us.Data Storage
Unless otherwise stated below, our Cloud Applications do not store Customer Data locally, but store Customer Data in the corresponding Atlassian Cloud Product. Exceptions applying to all Applications:- Account Data: Our Applications store data provided and generated by Atlassian, that are required for license validation, contract administration and communication with the customer instance.
- Session Data: Our Apps store data resulting from the customer’s use of the service and is distinguished from Customer Uploaded Data. This includes, for example, usage statistics of service functionality.
- Support Data: Our Apps may offer a problem report functionality which can be triggered in the respective apps. If an app offers such functionality, it allows you to automatically report the error to our support team. This functionality will collect relevant support data (e.g. Account Data, Operation Data, Customer Uploaded Data) from our systems and will create a support ticket in our support system on behalf of your users’ email address. This data will be stored in the same data location that executed the operation, but also downloaded to our secure support environment by a member of our support team.
Access to Customer Data
Only authorized Logic Twelve employees and subcontractors from our support and development teams have access to Customer Data. Such subcontractors are contractually bound to the same data security and privacy standards that apply to us.End of Subscription
If a customer unsubscribes from our Apps, we mark stored Customer Data for deletion. The data is deleted after 60 days at the latest if the customer does not re-subscribe. However, the customer can contact us to ask for an earlier deletion.Legal Basis for Processing (GDPR)
If you are an individual in the European Economic Area (EEA) or the United Kingdom (UK), we collect and process your Personal Data only where we have legal bases for doing so under applicable EU and UK laws. Our legal bases include processing that is:- Necessary to fulfill our contractual obligations to you and provide the Apps.
- Necessary for our legitimate interests (e.g., to improve our Apps, provide technical support, and maintain security).
Your Privacy Rights
Depending on your location, you may have the following rights regarding your Personal Data:- Right of Access & Portability: You can request a copy of the Personal Data we hold about you.
- Right to Rectification: You can ask us to correct or update inaccurate data.
- Right to Erasure (“Right to be Forgotten”): You can request that we delete your Personal Data, subject to certain legal exceptions.
- Right to Restrict or Object: You have the right to object to or ask us to restrict the processing of your data.